Frequently Asked Questions

Here is a complete list of questions we get the most and their respective answers.If you have any other questions that are not answered here, feel free to contact us.



Are the fonts really free?

Most of our fonts are fully free to try for personal use. For all commercial use including designs for clients, presentations and logos, you will need to purchase a commercial license.


How many license do I need to purchase?

You need one license for every computer you want to install it on or website/Apps you want to use it on. 1 license allows you to create as many logos, print and non-embedded digital documents containing the font as you want.


Who should buy the license, the client or the designer?

Anyone using the fonts needs a license. If only the designer has access to them, then they are the only ones who are required to purchase a license. If the client also needs to use them on their side, then both must own a license.


Converting the type to outlines is the best way to do it. This way, you guaranty the way the logo will look when used by others. Also, it is the only way for others to use the logo without owning a license for the fonts used in its design.


How can we share fonts with outside contractors?

Freelancers, design studios, advertising agencies and other suppliers are all independent entities and therefore all require a license to use the font files.


Can we customize your fonts?

If you convert it to outlines, you can edit the contours as much as you like. However, you cannot customize the font file itself or use the contours you’ve created to generate a new version of the font file. When in doubt, read the end user license agreement.


What are my payment options?

We accept all major credit cards. Payment is processed through Shopify. We do not keep any payment information in our databases.


What is the font file format you deliver?

Our fonts for print are all OpenType fonts (OTF) and most of our fonts come with all the web versions. If you have a special requirement for another format, contact us.


Are the fonts refundable?

No, they are not. Since we ship the files as soon as the payment is accepted it is not possible to refund the transaction.


Do you offer a custom typeface service?

Yes we do. If you want us to work with you on a custom type solution for yourself, your company or your client, contact us with an overview of your problem along with an idea of your timetable and your budget. Keep in mind that type design is a long process and plan ahead.


How do I cancel my Font Starter Pack Subscription?

You just need to login to your Pangram Pangram Account (accessed through the site's menu). Once you're logged in, you will see all your orders and information.

At the bottom of the page there is a subscription button. Click on it and it will take you to the subscription information. There you can cancel the subscription.

No accounts?
If you don't have an account, you can create one by clicking on the menu on top of the site and using the same email address you used at checkout and you will be able to access all your client information.


What is the font used throughout this site?

The font used everywhere on this site is Neue Montreal.