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Frequently Asked Questions

FAQ - Frequently asked questions

(FAQ) → Frequently asked questions ● Here are the questions that most often come up, and how we respond.

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Free fonts and personal usage

Are the fonts really free?

All of our fonts are free to try for personal use as long as it is not used in a commercial project. They all come with the complete glyph set and some selected key styles. You can use them in your portfolio (PDF, print or web!) and school project for examples.

What does personal use mean?

It means that you can use the font for anything of personal nature. For example but not limited to: Personal portfolios, Client pitches, personal projects, personal instagram (or any social media) posts, artistic projects with a small audience, testing in different Dev environnements, proofing, etc...

Font licensing

Who should buy the licenses, the client or the designer?

Anyone using the fonts needs a license. If only the designer has access to them, then they are the only ones who are required to purchase a license. If the client also needs to use them on their side, then both must own a license.

If the designer is creating something for a client, only the client needs to purchase the correct licenses.

How many licenses do I need to purchase?

Licenses are required for every use you intend to make.

For example if you need the font to be installed on 1 workstation and on 1 website with 10,000 pageviews per month, you will need, for every weight used, a desktop license for 1 workstation and a web license for up to 10k pageviews per month.

Do I need a separate license for each project or use case?

Yes, you typically need a separate license for each project or use case. Each license type specifies its allowed usage scenarios, and if you plan to use the font in multiple ways, you may need multiple licenses.

Using a single font license across multiple projects or use cases that have distinct licensing requirements can lead to compliance issues. For instance, if you use a font with a web license on multiple websites that collectively exceed the allowed page views, you would be in violation of the license terms.

When do I need to upgrade my license?

When you expect to exceed what is covered by your current license, please contact us and we'll upgrade your license with the new coverage.

How much does it cost to upgrade my license?

It depends on the new usage but regardless of what that new coverage costs we will fully discount what was paid for the license prior to the upgrade.

When do I need the Print License?

The Print license (formerly Desktop license) is needed for any non-embedded material (except on social media and in a logo, see below) like printed art work, digital assets, apparel, album cover, etc... This license allows you to make unlimited copies of that specific project. The license coverage should reflect the total amount of workstations that will have the font installed.

When do I need the Web License?

The Web license is needed for any website, microsite and subdomain where the font is embedded. You will need the license to reflect the anticipated total monthly pageviews of all domains, microsites and/or subdomains for this specific client or campaign.

When do I need the App License?

The App license is needed for any application (mobile or desktop) and software where the font is embedded. You will need 1 license per app and/or software and the license coverage should reflect the anticipated total monthly active users of this specific app or software.

Which License do I need if I'm using the font in a WebApp?

The WebApps fall under the regular App licenses. The license should cover the amount of active users per month.

When do I need the Social Media License?

The Social Media license is needed for any commercial use of the font on any social media platform. i.e.: Instagram, Facebook, YouTube, TikTok, Twitter, etc... The license coverage should reflect the combined total number of followers from all social media platforms where the font will be displayed.

When do I need the Logo License?

The Logo license is needed for each company logo that features the font. This license lets you use the logo in any context. The license coverage should reflect the total number of employees of the company using the logo.

What license do I need if I'm doing a TV spot or any other broadcasting project using your fonts?

You will need a Broadcast license for an ad campaign (i.e. TV, billboard, etc...). Please contact us for more details on this license.

What license do I need if I'm using the fonts in a video game?

You will need a Video Game license to use the font in a video game. Please contact us for more details on this license.

How can we share fonts with outside contractors?

Freelancers, design studios, advertising agencies and other suppliers are all independent entities and therefore all require a license to use the font files.

How long is the font license duration offered for small to large companies?

The font license duration offered for small to large companies is for 1 year.

Starting August 2023

Are there options to extend the font license beyond the initial 1-year period?

Yes, we offer discount rates for longer font license durations upon contacting us. Feel free to reach out to our team to discuss your specific needs and explore options for extended licensing periods.

Is there a limit on font license duration for individuals or freelancers?

No, the 1-year limit does not apply to individuals or freelancers. Font licenses for individuals and freelancers have no fixed duration and are valid indefinitely for the usage specified in the license agreement.

What happens when the 1-year font license duration expires for companies?

When the 1-year font license duration for companies expires, the company must either renew the license for continued usage or discontinue using the licensed fonts in their projects. Renewal options and discounted rates for longer periods can be discussed with our team.

Can companies purchase multiple 1-year font licenses at once?

Yes, companies can purchase multiple 1-year font licenses to cover various projects or multiple users within the organization. Alternatively, companies can inquire about extended licensing options for added flexibility and cost-effectiveness.

Font file formats and web embedding

What is the font file format you deliver with a license purchase?

Every license purchase comes with the full set of widely adopted font formats: OTF, TTF, WOFF and WOFF2.

What CSS code should I use to embed the font on my website?

You can use the following CSS code to embed our font on a website. Replace the name "Pangram Pangram" with the font name you need to embed and insert the correct weight profile of that specific weight. Duplicate this block for each weight while keeping the font-family name the same for all.

@font-face {
   font-family: 'Pangram Pangram';
   src: url('PangramPangram.woff') format('truetype');
   font-weight: 100;

For a Variable font, use the following CSS code. For an italic Variable font, use italic instead of normal in the font-style parameter.

@font-face {
   font-family: 'Pangram Pangram';
   src: url('PangramPangram-Variable.ttf') format('truetype');
   font-weight: 100 900;
   font-display: swap;
   font-style: normal;

How do I access the Stylistic Alternates of the font on my website using CSS?

You can use the following CSS code to access the stylistic alternates and other Open Type features of our font on a website.

For example, to access the stylistic set .ss01 use the code below.

.class {
   -moz-font-feature-settings: "ss01";
   -webkit-font-feature-settings: "ss01";
   font-feature-settings: "ss01";

For more usage of Open Type features in CSS and HTML you can have a look a this link

Payments and transactions

What methods of payment can I use?

You may pay using any major credit card or using PayPal. Payment is processed through Shopify therefore we do not keep any payment information in our database. We also accept wire transfers, please contact us for more details about this option.

Can I change my transaction information once I have made a purchase?

No, since the transaction information is associated and processed with the payment method, we are not able to change this info afterwards. Make sure you enter the correct information before checking out.

I want to purchase a license for my client, what info should I put in when I checkout?

You can put in your information and then contact us to let us know, we'll update our database to associate the license with the right client. Otherwise, your client can purchase the font directly.

Can I enter my tax number (VAT)?

Yes, there is a field reserved for that on the cart page. You tax number will show up on the invoice email once the payment is process.


Can I get a refund for a font purchase?

Unfortunately no, since you have access to the file download automatically after a transaction is processed.

I purchased the wrong style/weight, what should I do?

Send us an email and we'll transfer the license to the desired style and send you the right files.

I just purchased the same style/weight more than once, what should I do?

If it's the exact same style or weight, just send us an email and we'll refund the extra unwanted purchases.

Customization and bespoke fonts

Do you offer a custom typeface design service?

Yes we do. If you want us to work with you on a custom typeface for yourself, your company or your client, please contact us with an overview of your project along with an idea of your timetable and your budget.

Keep in mind that type design is a long process so it is better to plan ahead.

Can I change the name of the font once I buy a commercial license?

You will need to contact us if you want to change the name of the font, we will be able to assist you.

Can I make modifications to the font once I buy a commercial license?

If you convert it to outlines, you can edit the contours, shapes and curves as much as you like. However, you cannot customize the font file itself or use the contours you’ve created to generate a new version of the font file.

Minor modifications are tolerated, but in general, if you plan on modifying the font we do advise you to send us an email with what you plan to do and we will be able to help you.

Account and Subscription

How can I access my account?

You just need to go here and login using your credentials.

I lost my password, how can I reset it?

Go here and click the Reset password button.

I don't have an account, how do I create one?

You always have the option to create your account during the checkout process of a purchase
Alternatively, you can create one through here.

How can I manage my VIPP® subscription?

By logging in your account and clicking the manage subscription button.

Can I cancel my VIPP® subscription?

At anytime you can cancel your subscription by logging in your account, clicking the manage subscription button and then clicking the cancel subscription button.


Can my project be featured in your Font in Use section?

Yes, absolutely, just send us a brief overview and some visuals via email and we'll review it.

In the meantime, you can get inspired by browsing the projects that already made the cut.

What is the main font used throughout this site?

The font used everywhere on this site — except the fonts in the specific font pages — is Neue Montreal.